The best way to get Genius Support is to make an appointment before visiting the shop; however, you can still book and confirm your appointment at the shop in case of a walk-in.

We can not guarantee your spot if you do not confirm your appointment.

**same day Appointment without calling may originate a charge of $25 on top of the bill ** and also lead up to a 1hour waiting time.

Face masks may be required for customers, depending on current mandates and conditions. Nancy Hair Braiding follows local mandates and the CDC’s strong recommendation for masking indoors. Masks will be provided to customers who don’t bring their own.

N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted.

Replacement masks will be provided as needed. We are working together and praying for the end of this pandemic.

You can visit our service page or visit and like our Facebook page to find ideas for new styles. You may also call our customer service for more assistance.

Go to your account and click on the appointment you want to remove.
Click on More Options and select Cancel.
To help track your cancellations, choose a Cancellation reason from the dropdown and Click Cancel appointment. Make sure you read our cancellation policy before canceling your appointment.